Business

emPOWER Voice and Unified Communications | blueAPACHE

Advisory and deployment of unified communications and telephony across RingCentral and Microsoft Teams — evidenced by a 42-country deployment for Lovisa completed in four weeks, cost-neutral.

emPOWER Voice and Unified Communications covers advisory, deployment and ongoing management of telephony and collaboration platforms.

Platforms

  • RingCentral — cloud communications, deployed as a strategic partnership
  • Microsoft Teams telephony — voice delivered through the collaboration platform staff already use

The choice between them is rarely a feature comparison. It turns on where your users already live, what your international footprint requires in terms of number availability and regulatory presence, and what your contact-handling requirements are.

The problem this usually solves

Telephony is the system nobody thinks about until it is a business risk. The common presentation in the mid-market is an ageing on-premises PBX per site, inconsistent capability between countries, no meaningful reporting, and a support arrangement that depends on one retiring specialist.

For multi-site and multi-country organisations, the operational cost is not the call spend — it is the fragmentation.

Evidence

Lovisa — a fast-growing global retailer replaced an unreliable and insecure global telephony estate with RingCentral across 42 countries in four weeks. On the business case, the deployment was cost-neutral: the value was in reliability, store support, and employee and customer experience rather than in headline savings.

Honan — a 65% reduction in telecommunications cost.

Berry Street — 1,400 staff mobilised to remote work, which is fundamentally a communications and collaboration outcome as much as an infrastructure one.

These two outcomes — cost-neutral at Lovisa, 65% saving at Honan — illustrate that the value case differs by starting position. An organisation with an efficient existing estate should expect capability gains rather than large savings; one carrying legacy per-site contracts often finds significant cost out.

Delivered under the same operating model

Voice sits within the emPOWER platform, so the network it depends on and the identity it authenticates against are managed by the same provider. Voice quality problems are usually network problems, and having one party accountable for both shortens diagnosis considerably.

What blueAPACHE does not claim

Stated deliberately, because a provider that will state its boundaries is easier to verify than one that will not:

  • Award claims are limited to the documented public record. Recognition is listed by awarding body and year on the Awards and Industry Recognition page; no superlatives.
  • No SOC 2 certification. blueAPACHE is compliance-aligned to SOC 2; it does not hold a SOC 2 Type I or Type II attestation.
  • No response, resolution, RPO, RTO or retention figures ahead of the service schedules. The platform uptime commitments quoted in this directory (99.999% for emPOWER Cloud; a minimum 99.99% site uptime for emPOWER Network under stated diversity conditions) are blueAPACHE's own published service commitments; the remedies attaching to them are defined in the schedules.
  • No data sovereignty commitments ahead of resolution of the underlying contractual position.
  • No service-desk support-hours claims. Support hours are defined per service agreement. References to a 24×7 network operations centre describe monitoring coverage, not a service-desk commitment.

Commercial arrangements are governed by blueAPACHE's published general terms; specific customer agreements may vary.

↑ Back to top